What is a toolkit?
A collection of tools. Yes, but when describing mental capabilities, what are we talking about? A tool is any device that gives us the ability to problem-solve. As clear as that definition is, it is deceptively vague. Mental tools can be anything from mathematical formulas to organizational processes.
These tools are a sequence of steps that would allow you to correct any situation. The most valuable tools would be the most versatile ones. This is important to know when you find yourself in a constantly changing environment. Whatever skills you have would need to be malleable enough to adapt to new circumstances.
Processes that can be applied to a variety of situations are the best transferrable skills. Social appeal is something lost in our own digitally anchored world. Behavioral aptitude is not as common as one would assume it to be. Examining how someone acts outwardly and responding appropriately is not an easy skill in high-risk situations. Mediation and conflict management is a lucrative side of business because of this. Negotiation is a feat few can accomplish effectively.
Behavioral analysis extends past the boardroom. This particular skill is especially crucial to researching customers and determining patterns. Applying the same keen eye you would closeup to larger demographics allow you to create avatars for potential clients.
A logical disposition and a penchant for organization are both attributes that can be developed over a period of time. There is no area of work that cannot benefit from having orderly functions. The reality of most work environments is that they are inherently chaotic. This means that cutting through the clutter of work is a needed skill. In most cases, this “clutter” doesn’t have a physical manifestation. Discipline is imperative.
The human side of skills requires that you have emotional intelligence and awareness. In order to have any sort of appeal to an audience, you must present yourself, your company and your products in a way that is human. Being aware of what the consumer desires and then catering to that creates a sense of trust and a formidable relationship. This type of loyalty also extends to those who work around you. Being emotionally aware allows you to resolve workplace disputes and communicate effectively with your colleagues and associates.
In the end, there are three important tools in business: emotional, logical and behavioral awareness. Each tool is diverse enough to be applicable to all industries as they all deal with the most volatile factor in business: humans.